May 4, 2026

From the Back Office to the Classroom: Education Technology and AI Headwinds and Opportunities

Like many industries, the education landscape has undergone dramatic changes over the last few years. From early education to universities, a “new normal” has not yet surfaced as the sector continues to experience shocks to the system, with 2026 expected to be another year of transition. While these disruptions have created challenges, they also present opportunities for educational institutions, service providers, and investors to pursue new paths to financial stability, value creation, and improved customer relationships.

Adopting a Technology Mindset

The introduction of new technologies has sparked conversations in higher education over the past few years. The COVID-19 pandemic forced all levels of education to grapple with a new wave of technology amidst the shift to remote learning.

Applying AI to Administrative Processes

Organizations that utilize technology emphasize the impact AI can have on business models to realize cost efficiencies and growth acceleration across the entire higher education value chain. Not only can it automate repetitive, administrative tasks, but technology-enabled tools can also help track academic progress and create one source of data.

Enhancing Learning and Student Readiness

Technology and AI have already found their place in various aspects of university research. Much like with back office and fundraising processes, technology has proven to be a useful tool to reduce manual tasks, increasing efficiency in the process.

Read the full article to explore how education organizations can apply technology and AI across the back office and the classroom to address ongoing disruption.

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