The CSO Agenda for 2026: Winning in Traditional Services While Scaling Up Service Innovation
Services have become a central driver of value creation in the commercial vehicle industry. As OEMs invest in connectivity, uptime solutions, electrification and digital platforms, the role of Service operations continues to expand beyond supporting vehicle sales. In a market shaped by inflation, rising material costs and increasing competition, profitability can no longer rely solely on the initial transaction and must increasingly be captured across the customer lifecycle.
However, while digital and zero emission ecosystems are essential for long term competitiveness, most near and mid term EBIT and cash generation still comes from traditional parts and workshop activities. Manufacturers therefore face a dual challenge: sustaining performance in the core Service business while building the capabilities required for future Service models.
In this article, Alvarez & Marsal’s Corporate Transformation Services experts examine the evolving agenda and the strategic priorities OEMs must address to balance short term profitability with Service innovation.
Beyond The Tech: Why ERP Success Hinges on Operating Model Alignment
July 28, 2026
In the third article of the Beyond the Tech Series, A&M's Corporate Performance Improvement team break down what it really takes to capture ERP value.
A&M's Strategic Perspective on Finance in the Age of AI
July 16, 2026
In A&M's Strategic Perspective on Finance in the Age of AI, the CFO Services team examines how AI is fundamentally reshaping the finance operating model, from one-time transformation programs to continuous evolution, and what CFOs and finance leaders must redesign now to build competitive advantage before the market moves past them.
Designing the AI Workforce: How Leaders Turn Disruption Into Advantage
July 7, 2026
A&M's Corporate Performance Improvement practice examines what history tells us about this moment and what leaders must build now to turn disruption into durable advantage.
Beyond Localization: The Next Phase of Saudi Arabia's Aerospace & Defense Ambition
July 5, 2026
Saudi Arabia's Aerospace & Defense ambition under Vision 2030 is reshaping the Kingdom's industrial base. As localization accelerates, the focus is shifting toward indigenous engineering capability, industrialization, and long-term defense sovereignty.
