Outsourcing, whether IT or BPS (Business Process Services), offshore, nearshore, or onshore, is a fact of life for many of our clients. However, optimizing the use, integration, and governance of outsourced services remains a challenge for many firms. The market for outsourced services is dynamic: new entrants and M&A activity constantly reshape the landscape. Moreover, the trend towards normalization of remote work, accelerated by the COVID-19 pandemic, has helped many organizations overcome a common objection to outsourced services and pave the way for even greater adoption.
In our latest insights, we explore the current outsourcing advisory landscape and how to leverage best practices.
Read the full article.
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