Mr. Smith has held executive positions in banks, at a service provider and as an adviser. Since joining A&M, Mr. Smith has led engagements focused on outsourcing, shared services organization design, cost take out and acquisition/carve out reorganization.
Before joining A&M, he was a general manager in the financial services group at CSC, responsible for oversight of global client relationships for the banking and capital markets sector. Previously, Mr. Smith led the managed services relationship management team serving banking and insurance clients in the U.S. In these roles, he had full profit and loss (P&L) responsibility and led new business development and the delivery of contracted services.
Earlier, Mr. Smith spent seven years with TPI (now ISG), the leading global sourcing advisory firm, serving as a partner and managing director. There, he held various roles, including negotiating large-scale IT, shared services and business process outsourcing (BPO) transactions, leading the BPO practice, and implementing service management and governance solutions for clients.
At The Citigroup Private Bank in New York, he was Director of Global Technology, managing a globally distributed organization in Switzerland, Singapore, Japan, the U.K., the Bahamas and the U.S. Mr. Smith led a team of 600, managed internal and outsourced systems development projects, production operations, internal data centers and the use of services provided by Citigroup corporate utilities.
Before that, Mr. Smith was with American Express Bank (AEB) for 16 years, working in a variety of roles including Executive Director, Global Operations and Technology, Head of Global Private Banking Operations and Chief Administrative Officer of AEB Switzerland. At AEB, he managed many strategic projects including the outsourcing of the firm's technology, the merger of AEB and Trade Development Bank in Switzerland, and the centralization of banking operations from various European and Middle East locations into the U.K.
Mr. Smith earned a degree in business administration from the University of Strathclyde in Scotland and is a Fellow of the U.K. Institute of Administrative Management. He serves as a director for the University of Strathclyde (USA) Foundation.