Outsourcing, whether IT or BPS (Business Process Services), offshore, nearshore, or onshore, is a fact of life for many of our clients. However, optimizing the use, integration, and governance of outsourced services remains a challenge for many firms. The market for outsourced services is dynamic: new entrants and M&A activity constantly reshape the landscape. Moreover, the trend towards normalization of remote work, accelerated by the COVID-19 pandemic, has helped many organizations overcome a common objection to outsourced services and pave the way for even greater adoption.

In our latest insights, we explore the current outsourcing advisory landscape and how to leverage best practices. 

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