Mr. Arens helps improve the effectiveness and efficiency of organizations from the outside in by enabling customer self-service, integrating customer cross channel experiences, and developing industry relevant multi-channel solutions. His notable project experience includes leading end to end eBusiness transformations across sales, marketing, customer service, supply chain and IT.
Prior to joining A&M, Mr. Arens was Vice President of merchant services with Amazon.com, where he oversaw the commercialization of Amazon's e-commerce platform and business process outsourcing. He and his team worked closely with leading merchants to provide e-commerce capabilities that leveraged Amazon's world-class website technologies, customer service, order fulfillment and online merchandising.
Prior to Amazon, Mr. Arens served as SVP Syncra Systems, a supply chain management software company providing internet-based collaborative planning, forecasting and replenishment solutions to large retailers and consumer packaged goods companies. In this role, he was responsible for the end-to-end client experience including marketing, sales, software as a service infrastructure, process consulting and client implementation.
Mr. Arens started his career at IBM and served in various field sales and management roles during IBM's successful transformation from a hardware company to a services company. He was responsible for more than $200+ million revenue as a regional sales executive and led IBM’s global digital B2B marketplace initiative.
Mr. Arens earned a bachelor's degree from Boston College and completed IBM's Client Executive Program at Harvard Business School.