He specializes in program management, business process re-engineering, process improvement, organizational assessment, stakeholder engagement, strategy development, and financial analysis in complex operational and IT environments.
With 10+ years of consulting experience at both the state and federal level, Mr. Harlan works with public sector leaders to improve operational efficiency and service. With an understanding of the importance of these programs, Mr. Harlan supports leaders as they work to transform service delivery and achieve long-term operational sustainability.
For the past six years, Mr. Harlan has supported Maryland’s Developmental Disabilities Administration (DDA)—a $1 billion Medicaid program. After working to stabilize operations, he helped DDA establish and execute a plan for the transformation of its case management and service delivery model. He worked closely with state officials and stakeholders to re-engineer all operational processes, develop and transition to a new IT platform, transform provider payment, and implement programmatic and policy changes. Programmatic and operational changes led by
Mr. Harlan helped reduce state General Fund expenditures by more than $15 million.
In addition, Mr. Harlan has supported several operational efficiency reviews for organizations including local human service agencies and organizations serving public sector clients. With a focus on operational efficiency and cost reduction, Mr. Harlan has helped these organizations make informed decisions about their future.
Prior to joining A&M, Mr. Harlan worked for List Innovative Solutions and the Touchstone Consulting Group. He worked with multiple federal agencies to refine business processes, define requirements, and develop solutions to replace legacy IT systems. His work focused on cross-agency and government-wide initiatives, including the implementation of Homeland Security Presidential Directive-12 (secure ID cards) and security clearance background investigations. Actionable implementation plans and comprehensive project management helped reduce backlogs and enhance mission-critical operations while increasing security and compliance with federal directives.
Mr. Harlan earned a bachelor’s degree in systems engineering from the University of Virginia and has both Project Management Professional (PMP) and Prosci® Change Management Certifications.