In 2019, A&M partnered with integrated healthcare system, Banner Health, to deliver its “Digital Front Door.”
Download Q&A
Download our exclusive interview with Banner’s CMO to learn more about their digital transformation.
At the time, they knew the interface and underlying tools would dramatically improve their customers’ experience, but no one could predict just how vital it would be to supporting their customers amidst the coming pandemic. The work enabled Banner’s customer-facing response to the pandemic, including critical communications and functions like scheduling, and lays the foundation for a successful post-pandemic recovery. In this video, Banner’s Chief Marketing Officer and Acting Digital Officer, Alexandra Morehouse explains the transformation and A&M’s role in delivering this critical work.
When the Seat Is Empty, Risk Does Not Pause
July 23, 2026
The latest piece from A&M's Digital & Technology Services team explores where technology leadership gaps become most expensive and why interim leaders with former operator experience can stabilize execution, protect value, and give the incoming permanent leader a foundation to move from assessment to action.
Why Human-centered Design Matters in AI Strategy
June 23, 2026
A&M's Digital & Technology Services team explores why human-centered design is the missing layer in AI strategy and how the organizations winning with AI are designing better human–AI systems, not just deploying better tools.
Beyond the Tech: Building An ERP Case That Actually Drives Business Value
February 5, 2026
Most ERP programs fall short because the business case is unclear. This article shows how early alignment and a well defined future state set the foundation for real ERP value.
Rethinking CRM for Law Firms
October 8, 2025
A&M's Mike Shanahan, Pete Koltis and Anthony Santomauro share how firms can rethink CRM to accelerate ROI, strengthen client relationships, capture cross-selling opportunities, and free up partner time for high-value work.
