February 9, 2021

How A&M Digitally Transformed Banner Health

In 2019, A&M partnered with integrated healthcare system, Banner Health, to deliver its “Digital Front Door.”

Download our exclusive interview with Banner’s CMO to learn more about their digital transformation.

At the time, they knew the interface and underlying tools would dramatically improve their customers’ experience, but no one could predict just how vital it would be to supporting their customers amidst the coming pandemic. The work enabled Banner’s customer-facing response to the pandemic, including critical communications and functions like scheduling, and lays the foundation for a successful post-pandemic recovery. In this video, Banner’s Chief Marketing Officer and Acting Digital Officer, Alexandra Morehouse explains the transformation and A&M’s role in delivering this critical work.

Thought Leadership

AI Driven Transformation

April 21, 2025

In our latest episode of Achieving Alpha, we have Dan Angelucci, Head of Digital and Technology Services at A&M Southeast Asia and Australia, and JP Morgenthal, CEO of NexAgent Solutions.

Thought Leadership

SaaS CEO’s Dilemma: To Acquire or Innovate In-House

February 5, 2025

SaaS executives face a critical decision: develop new software solutions in-house or acquire existing technologies to accelerate growth. A&M Managing Directors Cindy Finkelman and Joe Melfi explore a structured approach to evaluating both strategies, weighing factors like vision alignment, market dynamics, talent capabilities, costs, scalability and risk appetite to help leaders make informed, strategic choices.

Thought Leadership

A&M Survey: Service Providers Flexible in Creating New Structures, Including Build, Operate, Transfer

December 3, 2024

Alvarez & Marsal conducted a survey of leading outsourcing vendors in the summer of 2024 to ascertain new approaches to respond to an evolving marketplace.

Thought Leadership

SaaS Success: Integrating Operational Effectiveness With Sales and Client Engagement

November 12, 2024

In the competitive landscape of SaaS, advancing through the maturity model is crucial for long-term success. A&M Managing Directors Cindy Finkelman and Joe Melfi explore the key drivers of SaaS maturity. Discover how to establish scalable infrastructure, implement standardized processes and create frictionless, personalized client experiences that build lasting relationships.

Authors