Mr. Koltis has 25 years of industry and consulting experience in defining and implementing systems strategies for industries such as consumer products, insurance, distribution, manufacturing and healthcare. He also has over six years of operational experience in the high-tech industry, co-founding and building a company around SaaS based customer relationship management (CRM) and accounting solutions.
Mr. Koltis led the global rollout of a 375-seat CRM implementation across 35 countries in EMEIA (Europe, the Middle East, India and Africa) and Asia in the financial services industry. The project spanned an 18-month period and resulted in the first enterprise-wide system the company had ever successfully deployed to manage relationships with over 750,000 merchants. He also led the CRM implementation effort at the U.S. Department of Commerce within the 450 user market access and compliance team. This involved designing a unique solution, extending a CRM platform to address the customer's requirements and training over 450 people in a six-week period.
Mr. Koltis led a team that implemented a multi-phased CRM and supply chain management solution for a $750 million division of a multi-billion dollar information services company. The project provided significant ROI through headcount reduction and revenue enhancement, and included a team of eight in the U.S. and 15 in an offshore development center in India. He also served as project leader for a team that implemented a multi-phased CRM solution for a large Canadian mutual fund firm. This project resulted in significant ROI achieved through a consolidation and standardization of business processes within the sales, marketing and customer service functions.
Mr. Koltis also managed a team of over 90 consultants for a largescale CRM implementation at one of the largest wireless carriers in the U.S., which involved taking on a failed first-phase and delivering against the original agreed upon timeline.
Mr. Koltis earned a bachelor's degree in management information systems from Florida International University.