Today’s customers demand more than ever before. To meet this challenge, companies must cultivate a deep understanding of their customers’ experience and design supply chains to deliver on customer requirements for performance and service levels. Our professionals produce decisive results through omni-channel integration, returns management and reverse logistics and customer delivery management and remediation.
Clients call us when:
- Order fulfillment processes need improvement;
- Omni-channel integration is not meeting customer requirements;
- Customer demand and service level planning isn’t meeting end-user requirements;
- Returns and/or reverse logistics are not managed efficiently;
- Customer deliveries are negatively impacting service levels or increasing customer service costs; and
- Persistent challenges exist for customer delivery issue remediation.
We take a customer-centric, fact-based approach to evaluating customer demand, delivery and remediation requirements in order to maximize order fulfillment and service delivery performance.