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Order Fulfillment and Service Delivery Management

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Today’s customers demand more than ever before. To meet this challenge, companies must cultivate a deep understanding of their customers’ experience and design supply chains to deliver on customer requirements for performance and service levels. Our professionals produce decisive results through omni-channel integration, returns management and reverse logistics and customer delivery management and remediation. 

Clients call us when:

  • Order fulfillment processes need improvement;
  • Omni-channel integration is not meeting customer requirements;
  • Customer demand and service level planning isn’t meeting end-user requirements;
  • Returns and/or reverse logistics are not managed efficiently;
  • Customer deliveries are negatively impacting service levels or increasing customer service costs; and
  • Persistent challenges exist for customer delivery issue remediation.

We take a customer-centric, fact-based approach to evaluating customer demand, delivery and remediation requirements in order to maximize order fulfillment and service delivery performance.