Alvarez & Marsal provides leadership, problem-solving and value creation for companies across industries and around the world. We help organizations unlock trapped value by bringing together the capabilities, technology and talent needed to incubate, launch and scale digital products, platforms and businesses, while reducing costs and creating operational efficiencies.

• Uncover hidden value and untapped potential in your operations and platform. Help deliver and manage Salesforce assets and investments. De-risk and minimize vulnerabilities.
• Accelerate platform value by pairing the right offerings/solutions tailored to your business. Enable true omnichannel capabilities across contact center voice, digital, chat/messaging, self-service and more.
• Leverage Einstein AI/GPT (generative AI) and Flows automation to delight customers and team members. 
• Harvest data and artificial intelligence for actionable insights and continuous improvement.

We provide end-to-end digital services that release the power of data and artificial intelligence. Our approach helps businesses develop a digitally led strategy, create amazing digital experiences, accelerate transformation and automate operations. Our clients are empowered to generate and use actionable insights to build the digital talent and culture needed to win against the disruptions they face in their respective industries.

Take the Next Step in Your CRM Journey

Understanding your CRM capabilities is essential for strengthening customer relationships and fostering business growth. By completing our CRM Maturity Assessment, you'll gain a clear understanding of your current CRM maturity and receive personalized recommendations for enhancement.

CRM Maturity Assessment Survey 
 

Latest Insights 

	Unlocking CRM Success: Strategies for Implementation and Sustainable Growth In "Unlocking CRM Success: Strategies for Implementation and Sustainable Growth," A&M Managing Directors Peter Koltis, Matson Blocker and Jeff Relf define CRM systems and why they are so critical to the advancement of companies. They discuss the reasons CRM programs may not achieve results and strategies leaders can implement to help overcome and adapt a new approach to change management. READ MORE >>
	A&MPLIFY Launches Customer Insights Quick Start Powered By Salesforce Data Cloud and Generative AI A&MPLIFY is pleased to introduce Customer Insights Quick Start, a data-driven program that helps clients optimize their Salesforce Data Cloud, Einstein Co-Pilot and Agentforce investments. In 30 days, it integrates customer data into a single source, delivering insights and recommendations to enhance performance and drive results. READ MORE >>