Sooho Choi

Managing Director
Leads A&M’s Hospitality & Travel practice for CPI
27+ years of industry experience
Focus on strategy, growth, customer experience, M&A and commercial/operational optimization
Chicago
@alvarezmarsal
LinkedIn
Copied!
Sooho Choi is a Managing Director with Alvarez & Marsal Corporate Performance Improvement in Chicago. He is the practice leader for the firm’s Travel, Hospitality & Leisure business unit.

With over 27 years of consulting, advisory and technology experience, Mr. Choi brings broad functional and industry experience, with an emphasis on strategy, growth, customer experience, M&A and commercial and operational optimization.

Mr. Choi’s notable engagements include the expansion of a leading hospitality company into the luxury home-share market; leading a modernization and digital transformation program at one of the largest quick serve restaurant chains in the world; delivering a $5+ billion a year e-commerce platform at a major travel company; and being responsible for a comprehensive growth transformation program at one of the largest heavy equipment dealers in the world with targeted multi-year growth opportunities of $5 billion.

Additionally, Mr. Choi led the development of multi-brand digital channels at a leading global cruise line; identified sales efficiency opportunities of over 30% through operating model changes, process efficiencies and organizational changes at a global hospitality company; led a finance standardization and off-shoring program, achieving ~$10 million of annualized savings at a global airline; and helped achieve $50 million in annual IT run-rate savings at a major hotel chain through outsourced execution services.

Prior to joining A&M, Mr. Choi was Executive Vice President at Publicis Sapient, where he was the global lead for the dining and travel sectors, responsible for digital transformation programs at industry majors. Previously, he was a Managing Director at Accenture, where he held senior management consulting roles and served in geographic leadership in Southeast Asia.

Mr. Choi earned a bachelor’s degree and a master’s degree in mechanical engineering from Cornell University. 

 

Insights By This Professional

Prioritizing Customer Experience (CX) is crucial for business growth and success in today's digital era. A&MPLIFY experts provide ground-breaking measurement and diagnostic tools designed to turbocharge CX effectiveness. Learn how industry leaders are harnessing these data-driven approaches to refine offerings, enhance customer satisfaction and outperform competitors.
In a recent article by Hotel Dive, Sooho Choi shares the mutual benefits of a potential Hilton-Graduate deal.
A&M believes four forces will significantly impact how travel and hospitality loyalty programs operate in the future. Explore our full article to gain insights into the factors influencing the travel industry's evolution and learn strategies to transform loyalty into a powerful brand connection that elevate customer experiences and drive growth.
The hotel industry has experienced significant changes in recent years in the realm of mergers and acquisitions (M&A) and growth strategies.
Latest insights The latest insights from Sooho Choi's team
Thought Leadership
We are pleased to share the inaugural Alvarez & Marsal Distress Alert Southeast Asia report, a significant milestone in our effort to generate insights into the region’s distress market.
Contact me
FOLLOW & CONNECT WITH A&M