Deep expertise in customer success strategy and operations
New York
@alvarezmarsal
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Laura Gibbs is a Senior Director with A&MPLIFY, Alvarez & Marsal's AI powered digital agency, in New York City. She specializes in leveraging data, analytics and technology to transform and grow new businesses for clients.
With more than 20 years of cross-functional consulting and analytics experience, Ms. Gibbs has managed technology projects, used analytics to uncover opportunities for growth across various verticals, and built and managed customer success and product operations teams.
Prior to joining A&M, Ms. Gibbs spent six years in Silicon Valley with Turvo Inc., a supply chain and logistics technology startup, where she most recently served as Senior Director Customer Success Operations. In this role, she established the company’s professional services, technical support, training and enablement teams.
Previously, Ms. Gibbs spent five years with Quotient Technology, a leading digital media and promotions technology company, where she was responsible for onboarding new customers onto the Retailer IQ loyalty marketing platform. She also spent several years with Accenture’s digital practice, focused on data, analytics and reporting solutions for large retailers and grocers. Ms. Gibbs started her career at MicroStrategy, building business intelligence and data warehouse solutions for the private sector.
Ms. Gibbs earned a bachelor’s degree in management science (concentration in decision support systems) from Virginia Tech.
Defense and government sectors face mounting challenges in managing unstructured data from diverse sources. By combining Optical Character Recognition with AI, organizations gain real-time insights, automate workflows and enhance decision-making in mission-critical environments.
A&MPLIFY by A&M experts introduce a step-by-step guide to building a robust AI ethics framework. Learn how to weave ethics into your AI strategy with our comprehensive model, governance practices and implementation guidelines.
In part two of our AI Ethics series, A&MPLIFY by A&M experts explore the best practices for developing a robust AI ethics framework. We dive into practical strategies and real-world examples to help businesses navigate the complexities of responsible AI.
A&MPLIFY by A&M experts delve into the urgent pressures for responsible AI. Through compelling case studies and expert analysis, we reveal the real costs of neglecting AI ethics and how businesses can stay ahead by developing robust ethical frameworks.
Latest insightsThe latest insights from Laura Gibbs's team
In the first two parts of our Digital Strategy series, we discussed A&M’s view on the use of digital, data and artificial intelligence (AI) to accelerate business transformation and value creation.
