Erin Kenny

With more than 15 years of experience, Ms. Kenny has helped multiple companies launch new products and business lines and improve customer service and user experience. Her notable assignments include working with a global foundation on its portfolio of investments in data and technology. She has assisted a major global transportation company in the assessment of its conveyance operations and service performance with a goal to define and deliver on a service improvement strategy.
Most recently, Ms. Kenny worked on a multi-year initiative, in partnership with nine U.S. states, to launch a new non-profit built around a shared services platform that will open up access to the market for education tools that help students learn.
Prior to joining A&M, Ms. Kenny was a Senior Manager at Amazon, responsible for developing merchant solutions and building product selection. She served as product lead for the creation of the Merchants@ service, which transitioned Amazon’s e-commerce functionality into an application platform, accessible to third-party merchants selling on Amazon.
Previously, Ms. Kenny managed customer experience for the Marketplace (used products) business. She oversaw online operations, including the set-up of merchandising, customer service, product development and fulfillment processes for The Body Shop, a global beauty retailer.
Ms. Kenny earned a bachelor’s degree from Duke University and an MBA from the Kellogg School of Management at Northwestern University. She is an executive board member and treasurer for Girls on the Run of Puget Sound.