She specializes in designing innovative strategies and leading global transformation initiatives that enable enterprise growth, optimize operations and empower organizations to adapt at the speed of business.
With more than 30 years of experience as a respected global business and technology executive, Ms. Volk has partnered with the C-suite to lead and successfully deliver multi-million dollar organizational, process and system transformation programs. She has worked with clients across various industries, including higher education, healthcare, public utilities, high tech, global REIT, global non-profit, telecommunications, data center managed services, and global shipping and logistics.
While serving the largest higher education system in the U.S., Mrs. Volk rapidly evaluated system-wide IT operations and the strategic alignment of the education technology portfolio, provided interim executive leadership, designed and implemented a new IT operating model, technology and operating standards, led the implementation of information security, project management office, enterprise architecture and data governance strategies and operations to effectively manage risk and cost.
Additionally, Mrs. Volk successfully delivered a global Salesforce.com CRM platform in one year at a Global REIT. She facilitated executive buy-in, designed core global process, elicited and synergized global system requirements, led vendor selection and contract negotiations, configured regional views, migrated data from more than five regional CRM systems, developed a multi-lingual change management strategy, deployed KPI and adoption metrics, and successfully integrated with on-premise enterprise systems.
For a global non-profit, Mrs. Volk also led a $30 million+ enterprise core process redesign and systems transformation program that collaboratively developed the over-arching program strategy and roadmap, and a multi-lingual change management strategy to effectively manage impact to operations in 27 countries, 4000+ rural partners and 1.2 million beneficiaries.
Prior to joining A&M, Mrs. Volk was the VP of Global Business Applications at Prologis, where she co-developed and deployed a new global IT operating model, improving the consistency of IT service delivery.
Mrs. Volk earned a bachelor’s degree in international trade and relations from the University of Northern Colorado.