In the second of a 3-part article series on the topic of “Insights for an Evolving Market”, the Financial Services Industry Group's Insurance sector looks at key challenges and opportunities with third party administrators (TPAs) in 2025.
Traditionally, insurance carriers and businesses have relied on TPAs to provide key services, such as policy administration or claims management. But the potential for growth is not without risk.
Key TPA Challenges in 2025 Include:
- Lack of Standardization
- Legacy Technology Limitations
- Costly Corporate Functions
- Data Inconsistency
- M&A integration challenges
For TPAs and their investors, overcoming these industry challenges provide a real opportunity to capture value.
Key TPA Opportunities in 2025 Include:
- AI / Machine Learning
- Reimagining the Sales / Renewal Experience
- Managing IT Spend and Vendor Management
- Upgrading the Servicing Experience
- Improving Cash Flow
Read the Full Article
Read the first article in this series, U.S. Excess and Surplus Market: Unlocking Growth with Strategy & Execution
Settlement Speed Alone Does Not Enable Autonomous Execution
July 7, 2026
Most agentic commerce narratives fixate on AI, but that misses the real shift. It’s not that software can decide; it’s that it can move money autonomously, without waiting for human approval at every step.
From CX to AX: Experience in the Age of Agents
July 6, 2026
Modern-day banking is a story of interfaces. But with the rise of agentic AI, the question becomes, "Who are you targeting when your human customer owns the account, but their agent is making 80% of their routine financial decisions?"
KSA Banks Maintain Resilience as Deposits Grow 3.9% in Q1 2026
July 1, 2026
The latest edition of the Saudi Arabian Banking Pulse analyzes the Q1 performance of the Kingdom's ten largest listed banks. The quarter underscored the resilience of the banking sector, supported by healthy loan growth, stable margins, and easing credit costs.
UAE Banks Deliver Strong Q1 2026 Performance as Lending Growth Reaches 5.8%
July 1, 2026
The latest edition of the United Arab Emirates (UAE) Banking Pulse analyzes the Q1 performance of the country’s ten largest listed banks. The quarter was marked by strong balance sheet growth, improved asset quality, and resilient profitability
