John Jibilian

Managing Director
Expert in higher education operations and technology
Leader focused on reducing administrative costs to fund mission goals
Innovator and pioneer in applying advanced technology in a higher education setting
New York
@alvarezmarsal
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John Jibilian is a Managing Director with Alvarez & Marsal Public Sector Services in New York. He focuses on the higher education sector, with an emphasis on business transformation, cost reduction and process excellence.

Mr. Jibilian has a track-record of innovation in improving mission and business capabilities in complex institutional contexts. He has also been instrumental in reimagining the constituent digital experience with consumer-grade digital solutions and enabling university staff with leading channel, contact and case management technologies. His work has led to significant, measurable improvements in responsiveness, quality and cost of service. 

Mr. Jibilian's notable clients during his consulting tenure include Tufts, Princeton, Rutgers, Johns Hopkins, SNHU and Coventry University (U.K.).

Prior to joining A&M, Mr. Jibilian served as Executive Vice President, Chief Digital and Information Officer at Southern New Hampshire University, the largest online university in the country. His team transformed end-to-end student operations over a three-year period, implementing mobile solutions, automated processes and advanced analytics, handling millions of omnichannel interactions and transactions. He also led a reorganization of SNHU’s expansive IT organization, realigning culture and services to increase responsiveness and reign-in costs. 

In his first role in higher education, Mr. Jibilian led the Office of Business Transformation at Yale University, launching and managing multi-year streamlining of core university operations spanning finance, research administration, human resources and information technology. He also pioneered Yale’s adoption of cloud technology, agile methods and CRM in areas including student experience, development and alumni relations and administrative shared services.

Mr. Jibilian earned a bachelor’s degree in history from Stanford University and an MBA from New York University.

Insights By This Professional

A&M Education Managing Directors Erin Covington and John Jibilian explore the common financial management issues facing higher education institutions and offer actionable strategies to enhance fiscal health and control over key financial processes.
Higher education CIOs face ongoing pressure to manage and reduce IT operating costs while delivering innovative and quality services. A&M Education experts discuss how we can help institutions adopt an efficiency mindset and achieve cost control, ensuring funds are preserved for essential and transformative initiatives.
Connect with Erin Covington and John Jibilian and discover how A&M helps mid-market institutions improve financial health, reduce risk and produce value-driven outcomes through tailored strategies and customized approaches.
A&M Education experts highlight the opportunity for institutions to prioritize student needs, recommending a Student Experience Roadmap approach to assess and enhance current operating models, promising a practical and attainable solution for higher education institutions.
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