Unlocking Potential: Deriving Value From Global Business Services for Mid-Market Organizations
A&M's Global Business Services Evolution Model is an organizational concept that brings agility, flexibility and capabilities to an enterprise and helps deliver value at pace with a higher degree of consistency.
While most large enterprises have adopted hybrid GBS models, mid-market organizations often face challenges in balancing the agility of smaller firms with the resource advantages of larger enterprises as they consider GBS adoption.
The traditional Global Business Services model has primarily focused on consolidating work, maximizing transactional process efficiency, and minimizing costs through shared resources and low-cost operating locations. While these attributes remain important benefits, the bar has been raised for the next generation of GBS — becoming fully accountable for enabling business agility while generating exceptional enterprise value for mid-market organizations. In an era of rapid globalization and technological transformation, organizations are positioning GBS as a critical component of their corporate strategy and key amplifier of organization wide change to:
- Lead the digital transformation agenda
- Serve as an analytics hub, leveraging data to generate insights and intelligence
- Scale internal best practices and consistent structures and processes globally
- Enhance the customer, employee and business partner experience
- Provide new value-added services alongside traditional core delivery
For mid-market companies, adopting GBS is essential to remain competitive. These organizations have a unique opportunity to bypass linear implementation paths and accelerate value creation by leveraging tailored strategies that align with their long-term objectives and existing infrastructures.
