Click here to read the full report.
Traditional measurement of store profitability tended to be much more straightforward. It required deducting costs from in-store sales and potentially adding an allocation for supplier contributions. Digital has completely transformed how retailers function, and a new way of thinking and operating is required that takes into account how stores support the full customer journey. In some cases, it may be appropriate to consider stores as predominantly showrooms for products, with fulfilment either by home delivery or via a collection point.
As well as helping the customer to make a more informed purchase, this approach would also assist in better understanding demand. A new set of metrics and measurement of profitability is needed if store contribution is to be accurately assessed in this new digital retail world. This must include quantifying the traffic locally generated by stores to digital channels.
Beyond The Tech: Why ERP Success Hinges on Operating Model Alignment
July 28, 2026
In the third article of the Beyond the Tech Series, A&M's Corporate Performance Improvement team break down what it really takes to capture ERP value.
A&M's Strategic Perspective on Finance in the Age of AI
July 16, 2026
In A&M's Strategic Perspective on Finance in the Age of AI, the CFO Services team examines how AI is fundamentally reshaping the finance operating model, from one-time transformation programs to continuous evolution, and what CFOs and finance leaders must redesign now to build competitive advantage before the market moves past them.
Designing the AI Workforce: How Leaders Turn Disruption Into Advantage
July 7, 2026
A&M's Corporate Performance Improvement practice examines what history tells us about this moment and what leaders must build now to turn disruption into durable advantage.
Beyond Localization: The Next Phase of Saudi Arabia's Aerospace & Defense Ambition
July 5, 2026
Saudi Arabia's Aerospace & Defense ambition under Vision 2030 is reshaping the Kingdom's industrial base. As localization accelerates, the focus is shifting toward indigenous engineering capability, industrialization, and long-term defense sovereignty.
