Without question, AI is the next transformative force in business. Over the subsequent 24 months, it will fundamentally change customer expectations, bring about new and innovative business models, change how people work and dramatically improve the performance of organizations.

In an unprecedented five-day span, ChatGPT achieved one million users, outpacing previously set records by Netflix (3.5 years), Airbnb (2.5 years), Facebook (10 months), Instagram (2.5 months) and iPhone (74 days). Fueling momentum, Microsoft announced an additional $10 billion investment in Open AI, parent of ChatGPT, and will make the service available through their Azure cloud platform to enterprise customers.

And this is all just the beginning. While the first chapter of digital transformation was focused on digital platforms like Google, Meta and Adobe, the next chapter will be about the Artificial Intelligence transformation that will change how people shop, work, learn, operate organizations and create value. Get ready for an amazing journey!