February 5, 2026
What Happens When Leaders Are Too Far From the Front Line
Managing Director Jeff Shaffer joins the Return on Insight podcast to share how he approaches leadership, decision making, and value creation through a people centered lens. Drawing on his background and years of operational experience, Jeff reflects on the importance of staying close to the front line and how purpose, empathy, and practical execution come together to drive stronger outcomes for organizations.
Highlights from the Conversation
- How empathy and mission driven thinking strengthen leadership
- Why understanding the end beneficiaries of financial decisions is essential
- The importance of keeping fan and customer experience at the center
- How regulatory and commercial pressures are reshaping the industry
- Practical levers Jeff uses to improve operational performance and support lasting change
A brief and engaging look at Jeff Shaffer’s perspective on leadership and the realities of creating value in today’s evolving environment.
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