Deliver Efficient Shared Services Organizations

Governments are moving toward a shared services model for their back-office and administrative services model in order to identify cost savings as well as to allow state agencies to focus more time on issues of strategic importance. State and local governments specifically call on A&M to assess, improve, and transform their shared services operations to create a delivery-focused organization with efficient processes. We focus on the standardization of business process to bring cost savings through efficiency—this allows governments to focus on their core mission while allowing shared service functions to mature as a best-in-class, high-performing organization.

Transform Shared Services Organizations  

We help you rethink how back-office and administrative processes operate and reassess how your mission can be achieved through new service delivery models, enabling technologies, and organizational development.

Align Stakeholder Expectations and Priorities

We improve strategic alignment by examining and implementing governance structures that bring together shared service operators and their customers to achieve operational excellence.

Improve Processes for Efficiency Gains and Customer Satisfaction

We involve you and your stakeholders in applying lean operational strategies to improve back-office administrative services. Examples of A&M shared service efforts include consolidated shared service delivery models for fleet management, procurement, information technology, cash management accounts payable, travel and expense reimbursement, facilities management, debt recovery and collections, and mailing services.

Optimize Cost Management and Revenue Recovery of Operational Expenses

We review your services, identify new revenue opportunities, and implement better revenue recovery models to promote transparency, openness and collaboration in government budgeting.

Deploy Change Management Strategies

We deploy action and results-focused implementation recommendations that concentrate on key change management initiatives centered on communication and training internal and external stakeholders. With extensive experience testifying in front of state legislatures and local government city councils, our team stands by all of our recommendations.