Twila Day
Managing Director
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30+ years of experience connecting information technology with the business to deliver results and a competitive advantage
Former Fortune 100 CIO
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In order for IT to be a respected partner that delivers business value, there must be continual communication and feedback. IT leaders need to understand where the business is going and how organizations can best support those goals. There will always be room for improvement, but you can’t fix what you don’t know is broken. Whether you use a maturity assessment model, a customer satisfaction survey or another tool, start the conversation today, be open to feedback and never stop listening.
Twila Day is a Managing Director with Alvarez & Marsal in Houston, with more than 25 years of experience connecting information technology with the business to deliver results and a competitive advantage.

Ms. Day is a member of A&M’s Executive Technology Advisors group, a team of former CIOs from Fortune 500 companies who provide objective and independent advice, help validate strategies, evaluate IT initiatives, and illuminate security and business risks.

Delivering Business Value: Can your IT organization deliver on your strategic priorities?

Since joining A&M in August of 2013, Ms. Day has led the development of an IT strategy for a Fortune 500 construction industry client and an ERP business case development for an energy client. She has also been a business process improvement project advisor for a pharmaceutical client.

Prior to joining A&M, Ms. Day was the Chief Information Officer for Sysco Corporation, a Fortune 100 company. Ms. Day focused on strategic change initiatives that included mobile applications, consolidation and hosting of infrastructure, as well as staff augmentation and managed service delivery models.

She also served as a member of the ERM Executive Committee and Executive Risk Owner for data protection, cyber security, and information technology availability. Other areas of focus have included vendor management/contract negotiation, software selection, Enterprise Data Warehouse, organization design, and movement from decentralized to centralized IT delivery/management.

Ms. Day has worked on IT strategic planning efforts that led to various major business transformations. These efforts included transitioning away from multiple legacy software systems to a single instance of SAP throughout the enterprise; moving the organization away from autonomous business processes to standardization processes; mastering data management efforts including data cleansing and harmonization; and the establishment of a formalized data governance process. Areas affected included finance, order management (internal sales staff and external customers), demand planning, inventory replenishment, business analytics, HR (including employee self-service); price/agreement management; and selection and implementation of CRM application to SalesForce.com. Additional business transformation work included change management, training, and establishing new architecture.

Ms. Day earned a bachelor's degree in business management from Our Lady of the Lake University. She currently holds leadership positions on two non-profit boards, Society for Information Management and Genesys Works Houston.

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