Ms. Austin is skilled in executive leadership, operations, human resources, asset management, sales, marketing, board relationships, compliance and financial management. She excels at leading high performing management teams and motivating staff. Ms. Austin has added value by improving overall organizational performance, using the collective energies and expertise of the management team while mentoring senior managers.
Most recently at A&M, Ms. Austin has been serving as project leader and Chief Restructuring Officer of Grady Health System in Atlanta, where she is responsible for the health system's restructuring and has led the development of a comprehensive restructuring plan, as well as a strategic operations plan.
Previously, Ms. Austin served as project leader on an A&M team at the University of Southern California, Keck School of Medicine, where she was responsible for the development and implementation of a turnaround business plan that resulted in substantial operating savings and operational improvement at its faculty practice plan, USC Care.
Prior to joining A&M, Ms. Austin was an independent consultant. She worked with MARTA, the metropolitan transit authority in Atlanta, and directed the marketing and sales activities associated with the launch of a new automated fare collection system. She also advised the customer service team on how to maximize performance and improve customer experience. Previously, she was the President and CEO of PhyServ LLC. Before that, she was President and CEO of Sedona Healthcare Group, and a Division President at Caremark, Inc., a $2.5 billion healthcare services company, where she held various senior management positions, including President of a $400 million national homecare company. Earlier in her career, Ms. Austin was Chief Operating Officer and EVP of the University of Chicago Hospitals, Senior Vice President and General Manager of Medicine, Surgery and Psychiatry at University Hospitals of Cleveland and President of Huron Road Hospital in Cleveland, Ohio.
Ms. Austin earned a bachelor's degree in nursing from Case Western Reserve University and a master's degree in public health, with concentrations in health and hospital management, from the University of Michigan. She earned a certificate in a finance course for senior executives from Harvard Business School and a juris doctor from Cleveland State University, Cleveland Marshall College of Law.
Ms. Austin has extensive experience on corporate boards, including National City Corporation, Ferro Corporation, Cancer Treatment Centers of America, Gambro AB and NCCI Holdings, Incorporated.