Ms. Sharma’s expertise includes insurance operations, particularly revenue optimization and expense management; care delivery operations in integrated healthcare organizations; and transaction advisory with a focus on operational due diligence in payer-provider organizations. She has taken on a variety of strategic and operational responsibilities for leading provider and payer organizations. She specializes in due diligence, assessments and turnarounds across the spectrum of payer-provider operations, including medical management, member service operations, regulatory and compliance operations, as well as care delivery access and efficiency operations.
Ms. Sharma’s notable assignments at A&M include serving as interim Chief Operating Officer at a large provider-sponsored health plan offering Medicare and Medicaid programs. Over a period of two years there, she increased revenue (including growth in membership and risk score revenue) and enabled medical and administrative cost reductions that resulted in over $120 million in savings. She has advised private equity clients by leading due diligence and evaluation of target organizations for potential acquisitions.
Previously, Ms. Sharma led the operational restructure of a regional ambulatory care delivery system of a large national integrated health care organization, improving access, throughput and productivity; spearheading staffing model redesign for physician, administrative and nursing resources; and reducing care delivery costs by 15 percent over a period of 18 months.
Ms. Sharma practiced as a family physician at the Grant Medical College and Sir J. J. Group of Hospitals, a premier healthcare institute in Mumbai, India. As an outpatient clinic manager, she led both clinical and administrative teams for the multi-specialty clinic. Ms. Sharma also led outreach initiatives in rural areas of the state, including immunization programs, disaster planning and mass-casualty preparedness.
Ms. Sharma earned bachelor’s degrees in medicine and surgery (equivalent to an MD) from Grant Medical College in Mumbai and a master’s in health administration (concentration in health finance and management) from the Johns Hopkins University School of Public Health.