With more than 27 years in regulatory bank supervision, Mr. Stone has been directly involved in troubled bank oversight, compliance risk management and fiduciary activities risks assessment. He possess a broad set of skills with experience in a wide-variety of banking activities, including enterprise-wide risk management, corporate governance and consumer compliance.
Prior to joining A&M, Mr. Stone was the Deputy Ombudsman for the Comptroller of the Currency (OCC) charged with the day-to-day management of the Customer Assistance Group (CAG). In this role, he was responsible for leading a staff of more than 70 professionals including National Bank Examiners, consumer compliance specialists and information technology experts. Mr. Stone was a key contributor in the creation of early warning tools and measures to identify emerging industry and / or institution specific risks, through the leveraging of customer complaints received by CAG. In addition, Mr. Stone led or provided support in the analysis and processing of complex regulatory disputes and appeals received by the Ombudsman from national banks. Furthermore, he pioneered the concept and branding of a consumer-based Internet site which automated select business support functions and expanded customer self-service.
Previously, Mr. Stone served as a National Bank Examiner with a focus on retail banking and compliance management. In this role, he was a directly involved in reviews and examinations of many of the largest banking organizations in the country. Mr. Stone has also provided expert witness testimony in Federal Court on allegations involving fraudulent lending and improper insider transactions. Mr. Stone began his regulatory career in the analysis and examination of bank fiduciary activities and asset management, earning a National Trust Examiner commission.
Mr. Stone earned a bachelor's degree in banking and finance from Texas State University. He later attended the United States Treasury Executive Leadership Program in Charlottesville, Virginia. Mr. Stone is a founding member of the International Network of Financial Service Ombudsman. In addition, he is a frequent speaker at industry conferences on Financial Institution Risks, Consumer Compliance and Customer Service.