Brittany Fortin
Senior Director
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15+ years of experience in change management and project management for enterprise-level transformation
Prosci change management consulting certification
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Brittany Fortin is a Senior Director with Alvarez & Marsal Corporate Performance Improvement in Chicago. She brings deep experience in enterprise-level transformation and strategic project and change management for large and complex transformation efforts.

Ms. Fortin’s notable assignments include acting as the Project Lead for a Recycling Company, responsible for the design and standup of a new order management framework and team with the comparative advantage to manage order information and data entry into the system. She designed processes, developed organizational structure, defined job descriptions and developed communications and training. Additionally, Ms. Fortin designed and stood up the enterprise project management office for a global transformation effort which included a stage gate process, project and change management tools aligned to each phase and governance model with related roles and responsibilities for a Fortune 500 Global Manufacturer.

Ms. Fortin led the project management, change management and communications workstreams for a two year, $1B merchandising-focused transformation of a Fortune 50 North American Retailer. The project required a sophisticated capability to align business and IT stakeholders while developing tangible, task level future state processes in support of the enterprise strategy. She also led the integration effort for the Midwest region of a Fortune 500 Cable Company following the acquisition of a regional cable company with responsibilities for plan management, future state organizational design and operational re-alignment involving IT, Billing, Customer Service, HR, Technicians/Operations, Accounting, Marketing, Finance and Public Relations. The acquired properties were on a different billing system which required a billing conversion as part of the integration effort.

Additionally, Ms. Fortin designed and stood up the project management and change management office to support a multi-year strategic transformation effort to implement A&M recommendations to deliver $1.2–1.9B in annualized run-state productivity impact for a Fortune 50 North American Retailer, and led the development and execution of C-Level communications and engagement tools to align on a multi-year LEAN focused marketing/merchandising transformation for a Fortune 50 North American Retailer. This required balancing multiple objectives of disparate teams, communicating with stakeholders at various levels of the organization and ensuring future state process designs achieved the goals set forth in the project charter. Ms. Fortin served as the Engagement Lead for a 45-person Accounting department reorganization and development effort where she designed the future state organization, documented current and future state processes, wrote job descriptions, defined hiring and training requirements and managed the transition and recruiting plans to ensure critical employees were in place to maintain GAAP reporting compliance.

Ms. Fortin earned a MBA from The Ohio State University with concentrations in finance and marketing and a bachelor’s degree in statistics and marketing from Miami University.