She specializes in strategic change management and process improvement with a focus on projects involving organizational readiness, stakeholder management, communication, training, workforce transition, organizational design and user enablement and adoption.
With more than seven years of experience, Ms. Fortin has led global change management and organizational redesign projects, conducted process improvement and sales force redesigns and performed strategic cost reduction analysis.
Notable assignments include leading the global change management team for a sales process transformation and deployment involving 1,000+ stakeholders across North America, South America and EMEA for a Fortune 50 software company. She also led an engagement to develop and implement a 50 person international organization redesign within the online sales and services division to align with a new sales process transformation for a Fortune 50 software company.
For a Fortune 500 insurance firm, Ms. Fortin performed a cost reduction analysis in consumer strategy, marketing and corporate relations through research and budget decomposition. She identified 12 cost saving opportunities related to duplicative business units, redundant operations, and inefficient processes and determined the associated benefits, risks, and investment required to save $34-45 million over four years.
Before A&M, she was a manager in BearingPoint’s business strategy and transformation practice. She began her career with Arthur Andersen.
Ms. Fortin earned a bachelor’s degree in marketing and statistics from Miami University and holds an MBA, with concentrations in marketing and finance from The Ohio State University.