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After rapid sales growth over a five years period (~30% CAGR), the client was experiencing declining customer service levels and increased product and supply chain complexity. They hired A&M to evaluated and improve their outdated business processes, organizational structure, performance metrics and infrastructure with a focus on increasing customer service levels and optimizing working capital.

A&M created and implemented an entirely new S&OP process complete with roles, responsibilities and performance reporting that allowed the organization better control and visibility, as well as the ability to run test cases and develop permanent improvements to their overall supply chain.