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A city assessment revealed overdue receivables resulting from outdated billing and collection policies and procedures, ineffective tracking and measurement processes, and technology limitations. The City engaged A&M to improve A/R reporting, reduce current outstanding receivables, and improve processes and procedures to more effectively manage collections. The implemented program resulted in an increase to incremental revenues of $20 million in 2.5 years, with quick wins realized in the assessment phase enabling the project to pay for itself within 4 months’ time.