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The CIO of a Fortune 100 company felt something wasn’t right with their $100 million relationship with a technology vendor. He called A&M to speak with a former CIO with relevant expertise and they dissected his concerns together. A&M identified that the problem stemmed from a poorly defined governance structure, highly compartmentalized IT organization and a lack of outcome-based processes. The A&M team helped the client CIO restructure resources to improve governance of the vendor relationship and promote mutual accountability for service delivery.