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July 6, 2016

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The digital revolution has spawned new business models that deliver better, cheaper, more relevant services to consumers. As individuals, we are accustomed to interacting with retail and other organisations in new ways. We shop online, bank online, organise our lives online and consume all manner of content online. Our physical interactions with businesses and public sector organisations are increasingly part of a multi-channel experience with, for example, retailers now having to rethink what their stores are for, where they should be and what they put in them. The UK is in the vanguard of this retail transformation, as it is in other sectors that are being transformed such as insurance and government.